Thames Water compensation: Tell us your experience and help us get a fair deal for all Streatham residents

Thames Water has set up a compensation scheme skewed to paying the bare minimum £30, even though many households were without water for well over 48 hours and are entitled to £150.

Streatham Wells Labour councillor, Malcolm Clark, said: “Clearly, from the many angry people who have contacted us, Thames Water have once again got it spectacularly wrong. We want to hold the company to account and ultimately get them to pay residents their rightful compensation.”


Lambeth Labour action team member delivering bottled water to residents on Sackville Estate

Lambeth Labour councillors and Streatham MP Chuka Umunna are meeting with senior Thames Water executives and with the industry regulator OfWat in the coming weeks. They will press the case for Thames Water to automatically pay every affected household £150, and for the regulator to punish the company for its multiple failings.

Give us further evidence we can present at those meetings, and help us get fair compensation for you and all the Streatham residents affected.

Please fill out this short form and tell us how many hours / days you were without water, how much Thames Water has offered you in compensation, and whether you have successfully challenged that initial amount.

How long were you without water?

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